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I can't set up my myMPTC account. What am I doing wrong?

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Modified on 2013/05/31 12:54 by Anders Categorized as Portal Account
If you try to set up your account using the online webform, you may get the following error message:

Image

Cause: The system can't verify the information you put in.

This could be due to:

  • Incorrect spelling (by user or in the database)
  • Use of nickname, i.e. "Johnny" instead of "John"
  • Incorrect birthday in database
  • User may not have been "provisioned" correctly, i.e. data is not available in one or more of the necessary systems.

Please contact the IT Help Desk to help you resolve the issue.

Did you get a different error message?
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