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Modified on 2012/10/10 10:35 by Anders Categorized as general
<big>Welcome to the ''my''MPTC wiki!</big>

To continue, please search for answers in the top left hand search box. You may also choose to drill down into [Student%20Portal%20Help.Category.aspx|Help Categories] and find your answers that way.

==Top 8 Frequently Asked Questions (FAQs)==

1. [Student Portal Help.How-do-I-reset-my-network-password|I forgot my ''my''MPTC/network password. How do I reset it?]{BR}
2. [Student Portal Help.How-do-I-open-a-portal-account|How do I open a ''my''MPTC account?]{BR}
3. [I-cant-open-my-myMPTC-account-What-am-I-doing-wrong|I can't open my ''my''MPTC account. What am I doing wrong?]{BR}
4. [Student Portal Help.How-do-I-set-up-my-new-student-e-mail|How do I set up my new student e-mail?]{BR}
5. [Student Portal Help.How-do-I-log-into-my-e-mail|How do I log into my e-mail?]{BR}
6. [How-do-I-log-into-eCollege|How do I log into eCollege?]{BR}
7. [eCollege-Authentication-Issue-Using-a-Mac|I'm having trouble logging into eCollege on my Mac. What do I do?]{BR}
8. [Im-having-trouble-logging-into-eCollege-on-my-iPhone-iPad-with-iOS6-What-do-I-do| I'm having trouble logging into eCollege on my iPhone/iPad with iOS6. What do I do?]
<!--{BR}
7. Where can I find video tutorials?{BR}
8. How do I register for a class?{BR}
9. How can I pay for my classes?{BR}
10. I was able to log into ''my''MPTC, but I'm getting an error message?-->{BR}


==IT Help Desk==

Can't find the answers you need?

Call the Help Desk anytime - 24 hours a day, 365 days a year!{BR} 
On-Campus: Extension 4357{BR}
Local (Fond du Lac): 920-924-3481{BR} 
Toll-Free: 1-866-718-5169 

'''How to use the Help Desk:'''

* Give your name. You will also be asked for contact information the first time you call.
* If you need immediate resolution, state this up front.
* A Help Desk case is created each time you call. This helps the College identify system issues and with response times; it also allows us to communicate with you.
* The Help Desk will send you an e-mail each time a case is created, updated or closed.
* You may be asked to complete a short survey that can be accessed from a Web link that appears in the Help Desk e-mail you receive when your case has been closed. Please take a minute to evaluate our services so we can continue to improve our services to you.
Meta Keywords: asked, faq, frequently, questions, top
Meta Description:
Change Comment:
help.morainepark.edu

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