"The account credentials you have entered do not match our records. If you need further assistance, please contact the help desk at 1-866-718-5169"
Cause: The information put into the account activation form does not match with what is entered in the database.
Solution: Make sure you enter the correct information in all fields. If all information is correct, please call the Helpdesk at 1-866-718-5169
to assist with troubleshooting."ERROR: username/password pair not found"
Cause: The username and password entered does not match with what is stored in the system.
Solution: Did you forget your password? If so, use the "Forgot your password?" link on the myMPTC
homepage. In order to use this tool, you will need the Secret Question & Answer you set up when opening your account. If you can't remember these, please contact the Help desk at 1-866-718-5169
."Access Denied: You do not have permission to access this service"
Cause: The myMPTC user role(s) do not match up with the role requirements set to access the particular resource or page. For instance, a user with the faculty role may try to access a channel meant for students only.
Solution: Contact IT to change your myMPTC role "Your password in Banner has been updated to match your password in Luminis. Click Here to continue"
Cause: After a password reset, the password stored in myMPTC is different from the password stored in Banner.
Solution: Click Continue. The Banner password will update automatically."External System Error. Your password has changed outside of Luminis platform."
Cause: The myMPTC (Luminis) password does not match the network password.
Solution: Click Continue. The myMPTC password will be updated to match the network password."A SQL exception has occurred.ORA-28000: the account is locked"
Cause: myMPTC - Banner integration issue.
Solution: Contact IT.