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eCollege Authentication Issue Using a Mac

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Modified on 2012/10/10 08:02 by Anders Categorized as Online Learning
If you are using a Mac and are getting authentication error messages when trying to access your Pearson eCollege courses, please follow these directions:

Currently the new Safari (for Macs) browser 5.1.4 defaults the browser settings to cause an authentication error. The exact error is:

Authentication Required
There is a problem with your authentication, possibly due to inactivity.
For your safety, you have been logged out and must sign in again to continue.




Safari Web Browser

1. Start the Safari web browser.
2. Click on the “Safari” menu at the top left corner of the screen.
3. Choose “Preferences…”
4. In the window that opens, click on the “Privacy” tab.
5. In the section for “Block cookies”, ensure this is set to “Never”.
6. Close the window.
7. Exit out of the Safari web browser, and restart.

Mozilla Firefox Web Browser

1. Start the Mozilla Firefox web browser.
2. Click on the “Firefox” menu at the top left corner of the screen.
3. Choose “Preferences…”
4. In the window that opens, click on the “Privacy” tab.
5. Under “History”, select “Use custom settings for history” from the drop-down list.
6. Ensure that “Accept cookies from sites” and “Accept third-party cookies” are both checked.
7. Close the window.
8. Exit out of the Mozilla Firefox web browser, and restart.