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Online Learning FAQs

Modified on 2013/07/18 09:22 by Anders Categorized as Online Learning

What are the benefits of taking an online class?

You can work at home anytime and anywhere, unless you have a scheduled chat session with your instructor. If this is the case, your instructor should offer a variety of times and dates for you to choose from. Our instructors try to work with our students to accommodate busy schedules. The majority of our classes have scheduled assignments/assessments with due dates. They are NOT self-paced classes.

What computer skills do I need?

Basic computer skills that include using e-mail and the Internet.

Do I need to have an e-mail address in order to take an online class?

All Moraine Park Technical College students are issued a MPTC student e-mail address at the time of registration. This Moraine Park issued e-mail account is your official means of communication with the College. This includes eCollege communications, notifications for availability of grades, registration information, faculty communications, etc. For more information, Click Here.

What software do I need for my online class?

Students taking online classes with Moraine Park are required to submit their work using the Microsoft Office software. For the majority of classes, this means you need to use Microsoft Word. However, you may also be required to use any of the following software that is included in Microsoft Office:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft OneNote
  • Microsoft Outlook

In addition, you are eligible to purchase various computer software packages through the Moraine Park Bookstore at a reduced rate. These packages include software from Microsoft, Adobe, Autodesk, and other products.

Microsoft Office Compatibility Pack If you have Microsoft Office 2000, XP, or 2003 and are experiencing difficulties opening Office 2007 documents on your PC, you may download the free Microsoft Office Compatibility Pack from Microsoft's website. Please follow these steps:
  1. Do a Google Search for "Office Compatibility Pack". The first search result should be a link to Microsoft's website.
  2. Microsoft's website gives detailed instructions on how to download and install the Office Compatibilty Pack to your PC.

How do I know if my computer meets the minimum system requirements to take an online class using the eCollege platform?

eCollege provides a Web-based system check to make sure your computer meets the minimum system requirements to take an online class. To see if your computer meets these requirements, go to http://online.morainepark.edu. Next, click on “Technical Requirements” in the blue navigation bar. Finally, click on the “Browser Test” button to perform the test. The test will run automatically.

How do I communicate with my instructor and vice versa?

You can communicate with your instructor via e-mail, telephone, or chats if you have questions or encounter problems.

How do I get started?

You will receive your User ID via your MPTC student e-mail address within 2 to 3 hours of registering. This e-mail includes:
  • User ID
  • eCollege Web site address (URL)
  • Student Orientation/Tutorial information
  • Technical support information and more (If you are a first-time online student, Moraine Park highly recommends that you go through the Student Orientation Tutorial so you become familiar with the platform before your online class begins.)
  • Follow the directions provided in email to setup your online learning password or visit "How do I log into my Online Learning Account?"

What should I do if I didn’t get an e-mail with my login information, I forget my login information, or if I’m having trouble logging into my class?

Here are your options:

I've never taken an online class before. How will I know what to do?

Moraine Park highly recommends that first-time online students go through the Student Orientation Tutorial to learn how to use the online platform. This information is also included in the enrollment login information e-mail and is available for students to go through once they receive the e-mail.

How long is an online class?

Classes range in length from 4, 6, 8 or 16 weeks. The start and end dates are published in Moraine Park’s printed class schedule or may be found on the Web at http://www.morainepark.edu/programs-and-courses/class-schedule/

Do you have a class I can see before I enroll in one?

Go to http://online.morainepark.edu, then click on Demo Course.

Can I work on my class from another computer?

Yes. You can work on your class from any PC that has Internet access.

Do I need books/materials?

Almost all online classes do require books. To find out what books you’ll need, visit the Moraine Park Bookstore or call/e-mail the bookstore.

Now that I’m registered for an online class, when will I receive my computer?

Moraine Park does not issue computers to its students. It is your responsibility to find a computer with an Internet connection whether that is at your home, your place of work, or at an educational institution such as Moraine Park Technical College.

Can I receive e-mail through my online class?

Unfortunately, eCollege only allows you to send e-mail, not receive e-mail. You will receive any e-mail messages from within your class in your MPTC Student e-mail account.

What should I do if I forget my login information or if I’m having trouble logging into my class?

Here are your options:

  • Moraine Park Technical College Online Team during normal campus hours using the Online Learning Contact Form or call

I’m receiving a strange error message when I try logging into eCollege. What should I do?

Contact eCollege Technical Support at or 877-740-2213.

I don’t understand something within my online class (i.e., how to do an assignment). Who should I contact?

All class-related questions should be directed to your instructor for the class.

My instructor hasn’t responded to me within 48 hours and I need a response. Who should I contact?

Contact the dean of your program. If you do not know who the dean of your program is, then contact Online Learning.