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IT Help Desk

Modified on 2013/06/04 15:05 by Anders Categorized as General
Can't find the answers you need?

Call the Help Desk anytime - 24 hours a day, 365 days a year!

On-Campus: Extension 4357
Local (Fond du Lac): 920-924-3481
Toll-Free: 1-866-718-5169

How to use the Help Desk:

  • Give your name. You will also be asked for contact information the first time you call.
  • If you need immediate resolution, state this up front.
  • A Help Desk case is created each time you call. This helps the College identify system issues and with response times; it also allows us to communicate with you.
  • The Help Desk will send you an e-mail each time a case is created, updated or closed.
  • You may be asked to complete a short survey that can be accessed from a Web link that appears in the Help Desk e-mail you receive when your case has been closed. Please take a minute to evaluate our services so we can continue to improve our services to you.