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MPTC Technology Support Services

Modified on 2014/08/19 11:25 by Michelle Stark Categorized as General


Moraine Park Technical College is committed to supporting our students, faculty and staff with help desk services. We are here to help you resolve your issues by directly answering your question or by routing it to the appropriate technical help support. Please note the following available services with the respective contact information:

eCollege (Online Learning Management System)



Contact Information

Provide 24 hour help desk support every day of the week. You can either call, submit a ticket online, or via online chat.
For students, a Level 1 technician will document your issue and attempt to resolve as quickly as possible.   For administrator/educator, a Level 2 technician will assist.  If the eCollege staff is unable to assist, they will connect you with the correct area at MPTC to resolve the issue.

Students and faculty use for assistance with their online platform technology questions.

For assistance with course work or navigation questions.

For password or login issues use the Forgot your Password? link on the Online Learning login webpage.


Web:  http://online.morainepark.edu (direct link to login page where Help Desk information is provided) 

Phone:  1-877-740-2213
Email:  eCollege Help Desk
Chat:  eCollege Help Desk




Contact Information

Instructional Technology provides technical support for IVC/Telepresence meetings and classes including assistance with connectivity and use of the equipment in these rooms.

Instructional Technology staff provides onsite assistance at all three campuses.

Phone: 920-602-0456
On campus:  IVC Help Button on phone located in IVC/Telepresence Rooms



Library Resources Center (Circulation Desk)



Contact Information

The Library Resource Center staff is able to assist with email and student account information, along with library resource information via the web.

Provides support for access to library electronic resources.

MPTC librarians are available to answer your questions during the following hours:
Monday - Thursday        
8 a.m. -  9 p.m.
Friday and Saturday      
8 a.m. - 4 p.m.  

Web: http://mymptc.morainepark.edu
Services Tab – Library Help to access Online Chat

Phone:  920-929-2470
Send your text message to 920-482-6588

Computer Clinic



Contact Information

Student operated Computer Clinic to assist via phone, in person or via email for personally owned computers.  Students have the possibility to remote in to a customer’s personally owned computer.

Provides support to personally owned computers.


Phone: 920-924-6346
Email:  computerclinic@morainepark.edu

As hours of operation may vary, please call or email for hours of operation.

On campus:  Located on the second floor at the entrance of the Library on the FDL campus. 


Central Help Desk



Contact Information

Provides 24 hour help desk support every day of the week. You can either call or submit a ticket online.   Level 1 support staff will document your issue and attempt to resolve as quickly as possible.   If they are unable to resolve your issue, the ticket will be forwarded to Level 2 technical support staff at the college.

Password reset, myMPTC, printing, College computer hardware and software issues, wireless, the College’s Cisco phone system, student and employee email systems.


Web:   https://ellucian.service-now.com

Off Campus (FDL): 920-924-3481 (direct to call tree)
On Campus: Dial 4357 (HELP) (direct to call tree)