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MPTC Technology Support Services

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Modified on 2013/06/04 15:04 by Anders Categorized as General

Overview

Moraine Park Technical College is committed to supporting our students, faculty and staff with help desk services. We are here to help you resolve your issues by directly answering your question or by routing it to the appropriate technical help support. Please note the following available services with the respective contact information:

eCollege (Online Learning Management System)

Description

Services

Contact Information

Provide 24 hour help desk support every day of the week. You can either call, submit a ticket online, or via online chat.
For students, a Level 1 technician will document your issue and attempt to resolve as quickly as possible.   For administrator/educator, a Level 2 technician will assist.  If the eCollege staff is unable to assist, they will connect you with the correct area at MPTC to resolve the issue.

Students and faculty use for assistance with their online platform technology questions.

For assistance with course work or navigation questions.

For password or login issues use the Forgot your Password? link on the Online Learning login webpage.

 

Web:  http://online.morainepark.edu (direct link to login page where Help Desk information is provided) 

Phone:  1-877-740-2213
Email:  eCollege Help Desk
Chat:  eCollege Help Desk


IVC/Telepresence

Description

Services

Contact Information

Instructional Technology provides technical support for IVC/Telepresence meetings and classes including assistance with connectivity and use of the equipment in these rooms.

Instructional Technology staff provides onsite assistance at all three campuses.

Phone: 920-602-0456
On campus:  IVC Help Button on phone located in IVC/Telepresence Rooms

 

 


Library Resources Center (Circulation Desk)

Description

Services

Contact Information

The Library Resource Center staff is able to assist with email and student account information, along with library resource information via the web.

Provides support for access to library electronic resources.

MPTC librarians are available to answer your questions during the following hours:
Monday - Thursday        
8 a.m. -  9 p.m.
Friday and Saturday      
8 a.m. - 4 p.m.  

Web: http://mymptc.morainepark.edu
Services Tab – Library Help to access Online Chat

Phone:  920-929-2470
Send your text message to 920-482-6588


Computer Clinic

Description

Services

Contact Information

Student operated Computer Clinic to assist via phone, in person or via email for personally owned computers.  Students have the possibility to remote in to a customer’s personally owned computer.

Provides support to personally owned computers.

 

Phone: 920-924-6346
Email:  computerclinic@morainepark.edu

As hours of operation may vary, please call or email for hours of operation.

On campus:  Located on the second floor at the entrance of the Library on the FDL campus. 

 


Central Help Desk

Description

Services

Contact Information

Provides 24 hour help desk support every day of the week. You can either call or submit a ticket online.   Level 1 support staff will document your issue and attempt to resolve as quickly as possible.   If they are unable to resolve your issue, the ticket will be forwarded to Level 2 technical support staff at the college.

Password reset, myMPTC, printing, College computer hardware and software issues, wireless, the College’s Cisco phone system, student and employee email systems.

 

Web:   https://ellucian.service-now.com

Phone:  1-866-718-5169 (direct to CHD)
Off Campus (FDL): 920-924-3481 (direct to call tree)
On Campus: Dial 4357 (HELP) (direct to call tree)

 


How to use the Help Desk:

  • Give your name. You will also be asked for contact information the first time you call.
  • If you need immediate resolution, state this up front.
  • A Help Desk case is created each time you call. This helps the College identify system issues and with response times; it also allows us to communicate with you.
  • The Help Desk will send you an e-mail each time a case is created, updated or closed.
  • You may be asked to complete a short survey that can be accessed from a Web link that appears in the Help Desk e-mail you receive when your case has been closed. Please take a minute to evaluate our services so we can continue to improve our services to you.